Hr Systems Officer

HR Helpdesk Officer - Kensington (W8)


Pay: £24.64 per hour (Umbrella LTD)
Location: Kensington (W8)
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Contract: Temporary (3 months) - potential for permanent
Hybrid working available


About the Role


We are seeking a proactive HR Helpdesk Officer to join the Human Resources & OD - Pay, Pensions, and HR Systems team within the Resources Directorate.

This role involves managing the end-to-end workflow of HR service requests, ensuring timely resolutions, high customer satisfaction, and compliance with performance metrics.


Key Responsibilities

  • Act as the lead helpdesk officer, managing and prioritising HR service requests.

  • Ensure helpdesk enquiries are correctly routed or allocated for action.

  • Provide guidance to managers, staff, and third parties on HR processes and enquiry handling.

  • Work with HR, Finance, and other teams to improve self-service support materials, including FAQs and HR Hub content.

  • Participate in regular testing following Oracle software updates.

  • Monitor and track helpdesk requests, ensuring timely resolutions and customer feedback.

  • Access and update HR data in Oracle to resolve pay, leave, absence, and allowance queries.

  • Analyse helpdesk performance metrics and suggest improvements to enquiry handling.

  • Maintain clear records of enquiry resolution and provide feedback to service users.


Requirements


Essential Skills & Experience:



  • Experience in HR helpdesk operations or a similar customer-focused role.

  • Strong understanding of HR processes, policies, and transactional services.

  • Knowledge of Oracle HR systems or similar HR database systems.

  • Ability to interpret and update HR data for query resolution.

  • Excellent problem-solving and organisational skills.



Personal Attributes:



  • Strong communication skills, with the ability to explain HR processes clearly.

  • Ability to manage workloads efficiently and work under minimal supervision.

  • Detail-oriented with strong analytical and data management skills.

  • Proactive approach to service improvement and customer satisfaction.



This is an excellent opportunity for an experienced HR professional looking to develop their expertise in a dynamic environment.


Apply now to be considered.

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