Housing Officer

Responsibilities:




  • Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.



  • Carry out estate visits and inspections in a lone working capacity.



  • Build good working relationships with the local Tenant and Residents' Associations and attend out of hours meetings.



  • Manage nuisance cases effectively and liaise with external mediation partners.



  • Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.



  • Respond to correspondence and complaints and provide good quality drafts for members enquiries.



  • Identify, record, and support our vulnerable residents, signpost residents for support as required.



  • Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.



  • Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.



  • Take legal action as necessary.

    Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.



  • Attend court hearings and evictions, always representing the organisation positively.



  • Keep abreast of all relevant legislation and good practice issues relating to the role.



    • Required Skills and Knowledge:




    • Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.

    • Understanding of how equality and diversity relates to this post.

    • Understand the current challenges faced by a social housing provider, within the context of the role applied for.

    • To work in partnership within the Council and with a range of external agencies and organisations.

    • To deliver an excellent customer service.

    • Experience of successfully managing challenging customers.

    • Experience of managing and prioritising your own workload in a high-pressured environment.

      Experience of working collaboratively with other departments, partners, and stakeholders.

    • Experience of working within social housing is desirable.

    • Have access to a car for work purposes is desirable.

    • Able to attend meetings outside of normal working hours.




    Share Job