Customer Care Advisor

We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion.

If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you

This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too.

What you will be doing as the Customer Service Advisor

• Accurately processing customer orders and requests.


• Managing pricing, product information, and general customer queries.


• Resolving complaints from start to finish with accountability and empathy.


• Assisting internal teams with sales strategies and promotional campaigns.


• Raising credit notes and handling return and repair processes.


• Liaising with logistics providers to ensure timely and successful deliveries.

Experience, skills and attributes required

• Confident and clear communicator with excellent customer service skills.


• Empathetic and resilient, able to deliver exceptional support even under pressure.


• Highly organised and detail-oriented, capable of managing multiple tasks effectively.


• Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.


• Proactive and solutions-focused, with a practical approach to problem-solving.

• Starting Salary: £25,000


• Holidays: 32 days (including 8 bank holidays)


• Hybrid: 2 days per week, once trained


• Training: Comprehensive 4 week training program to set you up


• Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs


• Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities