Service Coordinator

Our client are currently seeking a Customer Service Coordinator to work in their busy and expanding Engineering Department.

Predominantly you'll be managing the diaries of a team of engineers but in addition, you'll also be responsible for:

• Booking Preventative and Corrective maintenance visits for multiple engineers


• Invoicing Engineers Visits.


• Ensure all Client Account Administration is accurate and up to date.


• Supply Analysis reports to Management as requested for their weekly/monthly meetings.


• Liaise with Managers on a daily/weekly basis, giving updates on jobs, difficult customers, queries with Engineers etc.


• Passively acquiring new Service Contracts.


• General Correspondence.


• Adhoc tasks as requested by a Manager/Director.

To be successful in this role you will need to have:

• Strong Organisational Skills: You need to manage multiple tasks and schedules efficiently, ensuring that services are delivered on time.


• Excellent Communication: Have clear and effective communication with clients, engineers, and team members.
  
  This includes listening to clients needs and conveying instructions accurately.


• Problem-Solving Abilities: Being able to quickly address and resolve issues that arise during the day.


• Customer Service Orientation: A coordinator should be empathetic and patient, understanding and addressing client concerns to ensure satisfaction.


• Adaptability: The ability to adapt to changing circumstances and handle unexpected challenges is important in maintaining smooth operations.


• Teamwork: Collaborating effectively with other team members and service providers to ensure cohesive service delivery.


• Attention to Detail: Ensuring that all aspects of service delivery are executed accurately and efficiently.

In return you will receive:

• Salary- From £26,000.00 to £28,000.00 (DOE)


• 24 days annual leave plus bank holidays


• Commission on all new Service Contracts won


• Company Pension


• Company Benefits scheme which gives you discounts on your shopping, travel, gym memberships etc.
  
  It also gives you access to professional services such as a 24/7 online GP

Additional benefits include:

• Commission pay


• Company pension


• Store discount

Schedule:

• 8 hour shift


• Holidays


• Monday to Friday


• No weekends

Mego Employment Ltd operates as both an employment agency for permanent staff and an employment business for temporary workers.