Start: ASAP

Languages: German and English

I am seeking an exceptional Member Experience Manager to lead one of my clients premium workspace locations in Berlin.

As the heart and soul of the location, you'll be the go-to problem solver, momentum driver, and experience creator for their members.

Are you interested yet???

The Role :

• Oversee all aspects of running the location, including hospitality, people management, member care, facilities, and spend control
• Embody the companies values to deliver true hospitality
• Lead your team by example and create an exceptional workplace experience for their members

You will be Responsible for:

Member Experience and Hospitality

• Identify and address members' needs, becoming their trusted go-to for assistance
• Strategize and execute well-attended events catering to diverse member interests
• Maintain high occupancy rates and Net Promoter Scores (NPS)
• Conduct effective site tours and work with the sales team on proposals

Operations and Facilities Management

• Oversee facilities maintenance and performance of supply partners
• Manage location's P&L and control costs creatively
• Handle member billing, debt collection, and evictions when necessary
• Prepare incident reports and manage move-in/move-out schedules

Team Leadership

• Manage, coach, and nurture your team to embody company values
• Support the General Manager in strategic decision-making
• Onboard new hires and provide ongoing training

Sales and Community Building

• Conduct site tours, identifying prospective members' needs
• Manage renewals with a focus on unit profitability
• Develop strong relationships with members and gather feedback
• Animate the coworking community through events and enriched service offerings

Qualifications

• 2+ years of experience managing a hospitality/customer service business
• Strong interpersonal, networking, and communication skills
• Ability to train and inspire a team
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and strong IT skills
• Passion for entrepreneurial communities
• Event planning experience
• Interest in wellness is a plus

You're a Great Fit If

• You can handle any member request, big or small
• You're energized by people and excel at team management
• Your attention to detail is noteworthy
• You remain calm under pressure and in challenging situations
• You're resilient and embrace unpredictable days as growth opportunities
• You're willing to get hands-on while making strategic decisions for future success