Fostering Recruitment and Enquiry Administrator

Must have Enhanced DBS!

Responsibilities

• To undertake activities to support the fostering recruitment for the organisation.


• To work closely with the Fostering Recruitment Team Manager and Communication and Marketing Officer to deliver the Lewisham Fostering Service recruitment processes for foster carers.


• Respond to Enquiries efficiently and with reference to the relevant information and procedural requirements.


• To engage, by telephone, face to face and digitally with people who are looking for information to foster.


• To lead on the initial response to prospective households, providing information and insight to enable the prospective carers to attend an information event.


• To support the facilitation of regular fostering events.


• Request references and checks to various organizations as part of fostering assessment.


• Recording and managing of data on Excel and file managements system.


• To work with targeted community groups and networks (i.e.
  
  organised religion, education) to raise the awareness of the fostering service and generate enquiries with prospective carers.


• To develop relationships with relevant stakeholders, partners and internal teams/services to deliver effective recruitment activities.


• To undertake required administration, tracking and facilitation within delivery of this role.


• To work in accordance with all required and relevant corporate policies, statutory and national policies (i.e.
  
  safeguarding, equalities).


• To work as part of a team, supporting colleagues as appropriate in order to achieve our overall targets.


• To coordinate the recruitment activity undertaken in the team from the point of first contact, through assessment and training to approval.


• To coordinate the work of key individuals within the Fostering Service and Children In Care Service in so far as it impacts on the recruitment, training and assessment process relating to prospective foster carers.


• Manage and maintain a database of foster carers and foster carer applicants and to provide support and training where necessary.


• To ensure and maintain confidentiality at all times.


• Carry out duties with due regard to the Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.


• To rigorously monitor and track timescales for stage 1 and stage 2 assessments against regulatory requirements e.g.
  
  Assessment and approval of foster carers: Amendments to the Children Act 1989 Guidance and Regulations Volume 4: Fostering Services July 2013.


• Any other duties reasonably expected to be undertaken by a post holder at this level.

Abilities

• Ability to work with IT systems to ensure performance metrics can be reported on.


• Ability to analyse information, write business reports.


• Ability to prioritise effectively and work on multiple work-streams and meet deadlines.


• A good use of I.T.
  
  to fulfil the job role, including use of MS office .


• Ability to work with sensitive and confidential issues.


• Excellent telephone manner and listening skills required, able to focus and record information whilst working in an open plan office.


• The ability to communicate effectively, verbally, in writing, within meetings and effectively engaging service users.

Required

• Experience of setting up and maintaining administrative systems.


• Experience of working on own initiative, organising own work effectively and meeting deadlines.


• Experience of dealing with confidential issues discreetly and tactfully.


• Experience of developing creative and informative material that is effective.


• Experience of work with the public.


• Experience of communications and marketing to raise prominence of the service.


• Experience of working with and engaging a wide range of community groups and organisations.


• Good general standard of literacy and numeracy.

• Effective communication skills orally and in writing.

• Proficient in the use of Microsoft Windows Applications.


• Knowledge and expertise to use Microsoft Excel programme.

• Knowledge of online community facilitation tools and application of social media tools to build networks and communicate in a cost efficient manner.


• Knowledge of Fostering Recruitment process is preferrable.

If interested, please submit CV and callVarsha on 02036913890 between 9am to 5pm (Mon to Fri)