Service Operations Manager - Networks

Service Operations Manager
Location:- Hybrid working, Manchester Office 3 days a week.
Salary:- to £60k + Bens
Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce.
An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team.
The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks and operations on a 24/7 basis.


The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management.

You would have strong customer service experiences with a focus on delivering a seamless service.
The ideal candidate would be used to working in a demanding Service Ops, SOC, NOC, or Service Desk team that can lead and develop their staff to succeed and improve the whole customer contractual experiences.
Apply now for full details.

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@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk