JOB DESCRIPTION



Position Summary: Primarily responsible for executing and maintaining the implementations/upgrades, training, and business analysis of the ERP system.


Essential Requirements:

• Oversee and support Infor ERPLn applications as a member of the ERP Applications Support team.
  
  
• Troubleshoot ERP anomalies and process data issues within Infor ERPLn systems.
  
  
• Provide end user support.
  
  Resolve day to day user reported issues, investigate, and provide resolution to resolve bugs in processes at root cause level.
  
  Monitor service desks for issues; review incidents created on the Service Desk; engage with users to understand and identify problems and remediate issues.
• Engage with user communities to understand issues, grade priority and severity, and perform remediation activities.
  
  
• Resolve queries and channel proposed change requirements through concerned approval channels.
  
  Support processes across operational workstreams, including O2C, P2P, Q2C, and NPD.
  
  
• Support logistics and operational processes, including Order to Cash, Procure to Pay, Make to Stock, Plan to Product, and Service to Cash, and perform linkage between upstream and downstream efforts within the system.
• Perform functional assessment and test software changes in logistic domains.
  
  Conducts functional assessments and testing in areas including manufacturing, distribution, planning, warehousing, and service.
  
  
• Document change and update process flows to ensure process governance.
  
  Provide functional specifications for changes.
  
  
• Configure and test functionality to satisfy business requirements as they change.
  
  
• Test and verify scripts to ensure software changes meet specifications.
  
  
• Document changes and update process flows to maintain procedural governance.
  
  
• Perform implementations and upgrades to the ERP system in the areas of data migration, data validation, system configuration, table sharing, testing CRP, UAT, and documentation.
  
  Research KBs to understand LN table knowledge and linkage between tables and processes to execute testing after KBs installation.
  
  
• Gather requirements and recommend optimal business processes relative to ERP functionality.
  
  
• Research and analyze current environments to improve systems and processes in place and provide recommendations and products to improve the overall environment.

• Bachelor's degree, or foreign equivalent, in Computer Science, Mechanical Engineering, or a related field.
  
  
• Must have 5 years of experience with: overseeing and supporting Infor ERPLn to troubleshoot ERP anomalies and process data issues; utilizing enterprise resource planning (ERP) processes, including Infor ERPLn version 10.6 or higher, to support operations and logistics domain workstreams, including O2C, P2P, M2S, Planning, and Product development; utilizing SDLC for Systems Development Life Cycle; utilizing SDLC to gather requirements to develop system solutions, resolve business operational gaps, test system solutions, and perform integrated testing and deployment; and utilizing SSADM/SAD to perform software and systems analysis and design.