Scheduling Officer

Purpose and Responsibilities:


As a PSTN Scheduling Officer you will:



  • Work collaboratively with a diverse range of stakeholders to schedule appointments using in-house technology and reporting tools.

    This includes appointments at service users' homes and across our corporate estate.

  • Work proactively to ensure schedules are developed efficiently to facilitate the effective allocation of staff resources and the timely completion of project milestones.

  • Monitor the completion of site visits by trained operatives, ensuring records are updated and any follow-on actions identified are scheduled for completion by the responsible teams.

  • Effectively manage any amendments or cancellations to bookings, ensuring these are rescheduled.


  • Build and maintain strong relationships with stakeholders internally and externally.

  • Communicate clearly and professionally with residents and staff, responding to routine queries or issues, and escalating these where required.

  • Maintain excellent customer service in all areas of work.

  • Provide administrative support to the PSTN (analogue to digital) project team.

  • Undertake data entry and any other duties commensurate to the role as directed by the PSTN Team Leader or PSTN Project Manager.

  • Extract information from systems or databases and provide reports to managers as part of project reporting requirements.



Skills and Knowledge



  • Proficienct in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and resource scheduling systems

  • Ability to build and maintain relationships with a diverse range of stakeholders.

  • Excellent administrative and organisation skills.

  • Able to work within tight deadlines and effectively prioritise your and others' workloads, while maintaining careful attention to detail.

  • Resourceful - able to fully utilise available tools to affect an efficient resolution to a problem.

  • Able to communicate clearly and effectively with staff and members of the public both verbally and in writing.

  • Strong problem-solving skills, particularly in managing last-minute changes or unexpected issues.

  • Well-developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations).




Requirement



  • Educated to GCSE level or equivalent.

  • Experience of inputting and maintaining electronic data and records.


  • Proven track record in managing complex schedules with multiple stakeholders.

  • Ideally, experience of using a dynamic resource scheduling system and other applications relevant to the post, including use of Word, Excel and Outlook.

  • Experience of liaising and negotiating with internal and external stakeholders at varying levels of seniority.

  • Experience in working within a pressurised environment, prioritising and organising conflicting workloads.





Share Job