Director of Infrastructure & Operations Technology

Head of Technical Operations - London (Can be based out of Burton upon Trent)

6 Months

Head of Technical Operations required for a leading client based in London.

My client is currently seeking a Head of Technical Operations to come on board to be responsible for ensuring the quality and cost-effectiveness of Service Delivery, Applications, and Technology services in support of the client's business operations.

The role ensures IT services are effectively aligned with evolving business needs, while cultivating and maintaining strong, collaborative relationships with key stakeholders and external partners.

It provides strategic direction in the planning and development of technical solutions, oversees the ongoing delivery and performance of technology services, and ensures a balanced allocation of IT resources across both operational priorities and strategic initiatives.

Key skills and responsibilities,

• Previous Head of operations experience


• Strong Infrastructure knowledge and experience


• Proven experience in leading medium to large-scale teams


• Strong technical expertise and hands-on experience with: Virtualisation technologies (e.g., VMware), Enterprise storage solutions, Microsoft technology stack and roadmaps, including Active Directory and SQL Server, Voice systems (Avaya preferred)


• Best practices in business systems lifecycle management


• Provide strong leadership for IT Operations and Service Desk functions, ensuring efficient and reliable service delivery


• Define, implement, and manage KPIs, SLAs, and other service performance metrics, driving the team to consistently meet or exceed these targets


• Oversee and quality-assure departmental processes related to the handling and resolution of IT service desk requests, approving policy or process changes to maximise efficiency


• Analyse service delivery data to evaluate performance against established standards, KPIs, and strategic objectives


• Ensure systems and infrastructure are securely configured to reduce security risks and prevent IT-related disruptions, including system failures or outages


• Oversee the technical delivery and maintain strong relationships with telecommunications service providers, across both mobile and fixed-line services


• Ensure all operational and technical services comply with the clients policies, as well as relevant regulatory, legal, and contractual obligations


• Lead and manage the delivery of the company's data centre operations, ensuring reliability, efficiency, and security

Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review

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