JOB DESCRIPTION



Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.

The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP).

The scope of responsibility is for Tremco American operations all businesses and all locations.

Nurtures and insures the successful use of the application systems tools.





Essential Duties and Responsibilities:

• Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools.
• Provides 2nd level help desk support.
  
  Trains and assists users in the use of SAP business application software.
  
  Prepares training materials, schedules, and conducts application system training as needed.
  
  Audience may be other IT staff or end-user staff.
  
  Performs cost vs.
  
  benefit analysis to determine rational for application system development and enhancements.
• Acts as liaison to the software vendors and other users of the software.
  
  Is actively involved in software and/or functional user groups users.
• Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
  
  
• Performs thorough testing of all new and revised system functions and reporting.
  
  Performs quality assurance reviews of procedural documentation and training materials.
• Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing.
  
  
• Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.

• Project management task and administration.
  
  Maintains work plans, tracks effort and progress vs.
  
  plan for small to medium scale projects and provides appropriate status information regarding projects.
• Coordinates / directs the activities of project teams to accomplish the goals of a project.
  
  Team members may be other IT staff, as well as end-user staff.
• Supervises contract consultants, programmers, and part-time clerical assistance, as needed.
• Technical.
  
  Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
  
  Would act as a liaison between end-users and the IT technical group.
• Note: Other duties may be assigned, as required.

• College or University degree is preferred.
  
  
• SAP Certification in related discipline or equivalent training.

• 5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules
• 4+ years SAP implementation experience.
• S4 Hana experience preferred
• 3+ Years SAP Super User in discipline related to PP/DS module
• 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes
• Experience with SAP IBP - Integrated Business Planning
• Experience with SAP Digital Manufacturing is a plus
• Understanding of ABAP and debugging skills are a plus
• Strong customer service skills and orientation.
  
  High degree of flexibility in interface with customers / constituents.
  
  
• 2 years experience in project management skills.
• Ability to distinguish, learn and accept differences in business and end-user requirements.
• Ability to learn and expand technical knowledge and interpersonal skills.
• Highly organized with effective and cycle time sensitive time management and project management skills.
• Read, write, and communicate fluently in English.
• Note: some of the experiences and time frames may overlap.
  
  

• In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
  
  
• In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
• Proficiency in analysis, design, and testing techniques.
• Good project management skills, including planning, methodologies, time tracking, leadership, etc.
• Good communication skills.
• Working knowledge of the following computing platforms: Microsoft Office, Sharepoint.
• Knowledge of test tools such as Panaya or HP ALM.
• Basic understanding of IT communications networks.
  
  

• Must be highly skilled in the use of personal computers.
  
  This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
  
  
• Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications.
  
  
• Basic understanding of IT communications networks.