Role:  IT Support Technician (2nd Line)   
Location: Bournemouth
Salary: Up to £33,000
 
Holt Recruitment is working with a fulfilment company in Bournemouth.

They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.

  
 
Benefits/Package:

- 20 days holiday + Bank Holidays, rising with length of service 
- Health Cash Plan (after probationary period) 
- Birthday off 
- Free onsite parking 
- Partner Discounts 
- Company events  

What’s the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly.

This will be based between two sites.


 
What will you be doing?

- Provide 2nd line application support to our client's bespoke system
- Investigate, test, and escalate any defects.
- Manage all aspects of their ticket system.
- Work with the development and ops teams.
- Delivering high customer service.
- Liaising with other departments to deliver updates and relevant IT news. 

What do you need as an IT Support Technician (2nd Line) in Bournemouth?

- SQL or MySQL, any PHP
- Knowledge of cloud-based technologies.
- The desire to learn new technologies.
- Experience using Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
- Strong organisational skills.
- Excellent written and spoken English. 

What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth.

 
 
Job ID Number:  78554
Division: Commercial Division
Job Role:  IT Support Technician (2nd Line)
Location: Bournemouth