Head of Meeting & Events Operations
Location: Midlands | Full Time | Competitive Salary + Benefits

An exciting opportunity has arisen for a passionate and experienced Senior Head of Meeting & Events Operations to lead a thriving events department at a prestigious luxury venue in the Midlands.

This is a pivotal role within a high-performing team during a transformational period of growth and investment.

With 24 versatile conference rooms and a newly developed 920-seater suite - one of the largest and most impressive in the region, this is your chance to shape the future of large-scale events at a premier destination.

Key Responsibilities:

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  Oversee the full operation of the meetings and events department, ensuring flawless delivery across all spaces—from intimate boardrooms to large-scale conferences.

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  Drive commercial success by identifying revenue opportunities, enhancing client relationships, and supporting strategic sales initiatives.

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  Lead the venue’s largest department, instilling a culture of service excellence, professionalism, and continuous improvement.

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  Implement innovative operational strategies to elevate the guest experience from enquiry to execution.

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  Recruit, mentor, and develop a high-performing team focused on delivering outstanding results.

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  Stay ahead of industry trends, identifying new growth opportunities and optimising use of facilities.

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  Work collaboratively with senior leadership, sales, and support teams to ensure operational alignment and a consistently outstanding service offering.

Ideal Candidate:

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  Proven track record in managing large-scale M&E operations within a high-end hotel, venue, or conference centre.

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  Strong leadership and team management experience, with the ability to inspire and develop talent at all levels.

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  Exceptional organisational skills and attention to detail, with the ability to manage multiple high-profile events simultaneously.

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  Commercially astute with a keen eye for revenue opportunities and cost control.

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  Outstanding communication skills, both verbal and written.

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  Deep understanding of the events industry, with knowledge of emerging trends, client expectations, and technological advancements.