Street Scene Enforcement Officer

Duties and Responsibilities



1) To ensure that residents of Cardiff are compliant with waste service provisions.


2) To encourage correct waste presentation and increase recycling performance through education and enforcement.


3) To investigate incorrect presentation and storage waste as per County policy.

Actively investigating instances of waste storage, incorrect presentation of waste and deposits of waste on the adopted highway


4) Conduct LEQ patrols for offences of dog control orders, abandoned shopping trollies and littering.


5) Make decisions on enforcement actions based on evidence, such as issuing Issue formal notices, fixed penalty notices and compiling prosecution cases against offenders and present evidence in court when necessary.



Job Specific Principle Duties:



  • a) Enforcement of Environmental Legislation: The officer is responsible for enforcing laws related to incorrect waste presentation and storage of waste, littering, dog controls, AST and other environmental offenses.

    This includes issuing formal notices, fixed penalty notices and taking legal action when necessary.

  • b) Investigation and Reporting: The role involves investigating complaints and incidents related to environmental issues.

    The officer must gather evidence, accurately record on document management system, prepare reports, and present findings to support enforcement actions.

  • c) Community Engagement: The officer works closely with the community to raise awareness about environmental issues and promote good practices.

    This includes organising and participating in community clean-up events and educational campaigns.

  • d) Collaboration with Other Agencies: The officer collaborates with other local authorities, police, and environmental agencies to address environmental problems and ensure compliance with regulations.

  • e) Monitoring and Inspection: Regular monitoring and inspection of public areas to identify and address environmental issues are key duties.

    The officer must ensure that public spaces are clean, safe, and well-maintained.

  • f) Administrative Duties: The role also includes various administrative tasks such as maintaining records, preparing reports, and managing correspondence related to enforcement activities.



    • Work Demands:


    6) The job is subject to daily interruptions but rarely requires switching to different tasks.


    7) Regularly interact with customers, community groups, landowners, businesses, other departments, and external organisations


    8) Handle complex and contentious issues, such as explaining responsibilities for fly-tipped waste on private land and conducting interviews under caution Physical Demands / Working Conditions


    9) The role involves physical activities such as bending, lifting, and walking during patrols.


    10) Work is conducted both outdoors and in the office, with exposure to disagreeable conditions such as hazardous waste and adverse weather.



    Work Context:



  • Monitor adopted highway including domestic and commercial dwellings to ensure compliance with rules, policies, and relevant laws, such as correct waste storage, presentation, and duty of care.

  • Educate the public and businesses on their responsibility for proper waste disposal, including using waste and recycling services.

    Enforce compliance when necessary.

    Use various media to engage with citizens, distribute educational materials, and conduct outreach to promote correct waste and recycling practices.

    Support campaigns focused on waste reduction and recycling encouragement.

  • Investigate improper waste storage, abandoned shopping trolleys, litter, and dog control orders.

    This involves inspecting waste for evidence and addressing duty of care violations, waste presentation, and accumulation on properties.

  • Issuing on-the-spot fixed penalty notices for Local Environmental Quality ZERO tolerance offences, including waste offences, littering, PSPO dog control order offences, community protection notices, waste transfer notes, and fines for abandoned shopping trollies.

  • Assess and investigate all service-related complaints and requests.

    Address customer complaints with diplomacy and tact.

    Handle confrontations and manage difficult situations and conflicts, particularly during enforcement activities such as issuing penalties and notices.

  • Perform necessary administrative tasks using available technology to maintain accurate records for audits and prosecutions.

    Preserve evidence and document notes accurately, ensuring they are uploaded and stored correctly per legal standards.

    Keep all work activity records current and accurate and ensure up-to-date information on the data management system.

  • Provide education and engagement with residents and businesses on their responsibilities when disposing of and storing waste.

    Offer information on waste provisions, collection, and storage, including how to properly segregate waste for recycling.

    For example, promote the use of food caddies as a method for reducing litter and increasing recycling.

    Ensure communication is appropriate to the needs of the individual.

  • Communicate with customers in person, by phone, and in writing to explain waste presentation and storage, addressing issues through education or enforcement.

    Determine when to use education or penalties.

  • Ability to understand and apply the enforcement process including the ability to identify when education is appropriate and when it is time to enforce.

  • Evidence gathering methodical approach using mobile working document management system to produce a robust audit trail as part of investigations.




    • If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)




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