Professional Services Engineer

Professional Services Engineer - Genesys Cloud

Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team.

This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.

They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work.

This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live.

You will also act as an escalation point (3rd line) for complex troubleshooting.

This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale.

A team environment where your skills and expertise will be valued.

Essential Experience:

• Experience of CCaaS / VoIP project work / solution deployments


• Experience supporting or deploying Genesys Cloud


• Ability to interact with clients/customers - working with them to understand and define requirements.


• Ability to produce low-level solution designs for SME and enterprise level customers.


• Strong Linux skillset - ability to install, configure and troubleshoot Linux.


• Strong understanding of SIP protocols.


• Good understanding of network fundamentals - Routing, Switching and Firewalls

Paying between £55,000-65,000 + benefits depending on experience.

London office - Remote working available.

Candidates must be eligible to work in the United Kingdom.