Assessment Officer

About the Role

Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team.

This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.


As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team.

This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.



Key Responsibilities


  • Accurately process income-related claims and assess financial circumstances in line with legislation and council policy




  • Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing




  • Provide guidance and technical advice to residents on financial assessments and collection services




  • Maintain accurate records and support the delivery of service improvements




  • Collaborate with managers and other teams to ensure a seamless, integrated service




  • Contribute to projects and continuous service development within the Assessment Hub





What We're Looking For

Essential:




  • Proven experience in financial assessments or income collection services




  • Ability to work as part of a flexible, multi-skilled team




  • Excellent customer service skills with the ability to manage sensitive conversations




  • Strong IT skills and the ability to quickly learn new systems




  • Good written and verbal communication skills




  • Commitment to continuous professional development




Desirable:




  • Knowledge of local authority benefits systems and welfare legislation




  • Relevant qualification in business administration or local government services





Why Work With Us?


  • Be part of a team that's central to ensuring fair access to financial support across Enfield




  • Opportunity to influence service delivery and contribute to innovation




  • Gain experience in a large, forward-thinking local authority




  • Hybrid working options available (subject to service needs)








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