GUEST RELATIONS AMBASSADOR - MACAU

We are on the hunt for an experienced Guest Relations Ambassador for one of our client's in Macau.

The Guest Relation Ambassador will be responsible for for delivering the finest quality of guest experience combining the performing tasks of Front Desk and Concierge Attendant.

This position is instrumental in creating an environment that executes quick, efficient service and above all create a "WOW" factor to delights guests.

We are looking for someone with high energy and great personality.

Responsibilities included but not limited to:

• Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
• Reviewing arrival lists to identify guests
• Greeting guests and serving as a point of contact for handling their needs throughout their stays
• Providing information about services, amenities and local attractions
• Recording all customer interactions in a logbook or customer relationship management software program
• Empathizing with upset guests and helping to resolve their issues
• Assisting other staff members with maintaining coffee and breakfast areas in the lobby

Ideal candidate: 

• Active listening skills to understand guests’ needs and desires
• Problem-solving skills to offer solutions when guests lodge complaints
• Strong oral communication skills to interact with guests and coworkers
• Attentiveness to detail to properly log guest interactions and create welcome packets
• Robust knowledge of the local area to make dining and activities recommendations
• Multitasking skills to attend to the needs of multiple guests at once

Salary package: up to USD2500 +benefits