IT Technician

Job Description:

Our market leading client is seeking an IT Technician to join their growing team based in Newcastle.

This 2nd line role is an excellent opportunity for someone who has IT support experience in a similar role and has experience of user support, troubleshooting issues and supporting the business at different levels.

• IT support experience in a similar role


• Driver's licence


• Excellent interpersonal skills and ability to communicate effectively with a wide range of customers


• Strong team-worker


• Flexible approach and enthusiastic attitude


• Committed and self-motivated

User Support (Windows 10/11,MacOS,iOS, Android):

• Creating/removing user accounts and managing access permissions, primarily via Active Directory, Exchange, and Microsoft 365


• Troubleshooting issues for Head Office & remote colleagues at all levels, ranging from adding printers to resolving software, hardware, and wireless/network connectivity issues


• Providing support to meeting room users and ensuring meeting room A/V equipment is operational


• Procuring, preparing, and rebuilding laptops for use by colleagues as required


• Installing job-specific programs required by some colleagues (for example: Sage, MS Visio)


• Liaising with third party providers to deliver requests


• Managing remote user VPN access including 2FA


• BYOD app support

Server Support (Windows 2012 and up):

• Active Directory


• Exchange


• Group Policy


• Managing and maintaining the servers (with third party support) - Windows Virtual Servers (VMWARE)


• Sophos Enterprise Console


• PowerShell

Telephony Support (Skype for Business &8x8)

• Creating user accounts


• Creating and managing hunt and call groups


• Managing IVR / call menus and greetings


• Changing team availability / opening hours


• Managing the Verba Call Recording system

Other tasks

• Remote support to colleagues at other sites, with occasional alternative site visits when required


• Assisting with office moves


• Process & procedure documentation creation & update


• SME skill set training delivery to other IT team members


• Supporting I.T.
  
  Apprentice skill development within department

• A highly competitive salary


• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16091

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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