This job has been posted for more than 30 working days and has expired.

Council Tax Officer

Key Responsibilities:



  • Deliver high-quality financial assessment and collection services across the Assessment Hub.




  • Calculate and process income-related benefits and reductions in line with current legislation.




  • Provide advice and guidance to residents regarding financial assessments, benefits and payment plans.




  • Handle customer enquiries with professionalism, empathy and efficiency.




  • Maintain accurate records and update relevant systems to ensure audit compliance.




  • Work collaboratively as part of a pooled team, supporting continuous improvement and automation projects.




  • Engage with vulnerable or challenging customers in a respectful and proactive manner.




  • Keep up to date with changing policies and statutory legislation affecting assessments and collections.





Essential Requirements:


  • Proven experience in financial assessment and/or collections in a local authority or similar environment.




  • Strong IT skills and ability to use relevant software systems (e.g.

    council portals, financial assessment tools).




  • Excellent written and verbal communication skills.




  • Ability to explain complex financial information clearly to customers.




  • Comfortable working to procedures with limited supervision.




  • Adaptability and team spirit—able to work across teams and support projects as needed.





Desirable:


  • Knowledge of welfare benefits and local authority revenue collection.




  • Relevant qualification in Business Administration, Collections, or Local Government Finance.





Why Join Through Us?


  • Weekly pay.




  • Dedicated compliance and candidate support team.




  • Opportunities to apply for permanent roles internally.




  • Access to similar roles across other local authorities.