Assistant Front Office Manager - KSA

We are working with a leading Hospitality group in the Kingdom of Saudi Arabia and they are looking to add an Assistant Front Office Manager to their team.

The Assistant Front Office Manager will oversee the day-to-day operations of the hotel's front desk, supporting the Front Office Manager and ensuring excellent guest services. We are looking for some that is confident, has high energy, a great personlaity and a passion for the hospitality industry.

Responsibilities include but not limited to:

• Welcoming and assisting guests with check-in/check-out, handling inquiries, and addressing complaints. 
• Overseeing front desk operations, ensuring smooth workflow, and maintaining guest records. 
• Managing reservations, room assignments, and room availability. 
• Supervising and supporting front desk staff, including training, scheduling, and performance management. 
• Assisting with administrative tasks, data entry, and payroll procedures. 
• Effectively communicating with guests, staff, and other hotel departments. 
• Contributing to revenue generation through effective room sales and upselling strategies. 
• Resolving guest complaints and issues in a timely and professional manner. 
• Ensuring compliance with hotel policies, procedures, and security protocols. 

Ideal Candidate:

• Previous experience in front desk operations, customer service, and staff supervision is often preferred. 
• Strong interpersonal, communication, and problem-solving skills are essential. 
• Proficiency in using hotel management systems and other relevant software is necessary. 
• Proven ability to provide excellent customer service and resolve guest complaints. 

Salary package: AED11000 + full expat benefits