Head of Operations - Conveyancing

NEW ROLE | Head of Operations – Conveyancing | 59384

Hybrid Working: 1 day working from home following a settling-in period, with the potential to increase to 2 days for the right candidate

My Client based in Bolton are currently seeking a dynamic and experienced Head of Operations to join their busy Conveyancing Department at their office in Bolton.

This is a key leadership role involving the day-to-day management of the conveyancing team across all offices, as well as the responsibility of managing your own caseload.

You will play a pivotal role in driving departmental performance, supporting staff, and ensuring the smooth delivery of high-quality client service.

Key Responsibilities

- Day-to-day leadership and management of the Conveyancing team
- Managing your own residential conveyancing caseload independently
- Overseeing case progression using our conveyancing case management system
- Supporting staff with the resources and guidance needed to provide a quality service
- Ensuring all client work progresses efficiently with regular updates on costs and case status
- Handling non-technical client care issues
- Conducting regular team meetings to review performance and set targets
- Building and maintaining relationships with external organisations and stakeholders
- Managing holiday and sickness cover, including authorising leave
- Delegating tasks effectively and prioritising department needs

Required Skills & Experience

- Solid experience handling residential sales, purchases, and leasehold transactions
- Strong organisational and time management skills
- High attention to detail with a focus on accuracy
- Confident communicator with excellent interpersonal skills
- Strong IT proficiency, including familiarity with conveyancing case management systems
- Team-oriented approach with the ability to work collaboratively

The Firm
My client prides themselves on combining traditional values with a modern approach to legal services.

Established as one of the North West’s most recognised legal firms, they have over 200 staff across eight regional offices.

While they continue to deliver the personal service expected of a traditional high street practice, their forward-thinking mindset and use of technology allow them to provide comprehensive legal support to clients across England and Wales.
They are proud to hold numerous industry accreditations, including the Lexcel Practice Management Standard, and remain committed to delivering excellence across all areas of the firm.

What They Offer

- Competitive salary
- Workplace pension scheme
- Attendance bonus
- 25 days holiday plus bank holidays, with additional days accrued after 2 years
- Extra day off for your birthday
- Hybrid working (1 day from home post-probation, potential for 2)
- Northern Rail discount scheme
- Cycle2Work scheme
- Referral bonuses across various departments
- Discounted legal services for staff
- Staff introduction bonus (£500)
- Monthly raffle with prizes
- Dress-down days supporting chosen charities
- Annual Christmas party and events
- Charity fundraising activities

Learning & Development

- Structured training and development opportunities
- Internal workshops and compliance webinars

How to Apply
If you're ready for a new challenge in a forward-thinking firm with a friendly, professional culture then please give me a call on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk