System/Service Engineer

Position: 2nd Level IT Support Specialist
Location: Hilversum, Netherlands
Department: IT Support

About the Role
We are currently seeking a skilled and motivated 2nd Level IT Support Specialist to join our IT team in Hilversum.

In this role, you will be responsible for resolving complex technical issues escalated from first-line support and ensuring seamless end-user experiences across devices, applications, and cloud services.

This position is ideal for an IT professional who enjoys problem-solving, is comfortable working with modern infrastructure tools, and is eager to contribute to a forward-thinking, collaborative support environment.

Key Responsibilities

• Troubleshoot and resolve escalated incidents from Level 1 support


• Support and manage end-user devices and software through Microsoft Intune


• Provide support related to Azure Cloud infrastructure and user access


• Collaborate with system administrators to diagnose and resolve infrastructure-related challenges


• Perform hardware diagnostics and repairs in-house or coordinate external servicing when necessary


• Configure and maintain devices, Active Directory accounts, Office 365 environments, and mobile application security


• Create and maintain clear, user-friendly documentation for both technical teams and end users


• Communicate effectively in Dutch and English, both in writing and speaking


• Deliver high-quality support and clearly explain technical issues to non-technical users

What We Offer

• A collaborative IT environment where your expertise and input are valued


• Direct communication lines with key stakeholders for efficient decision-making


• The opportunity to work with modern cloud-based tools and contribute to an evolving IT infrastructure


• A central work location in Hilversum, offering convenience and connectivity

If you are a reliable and service-oriented IT professional with hands-on experience in support and infrastructure, and fluent in both Dutch and English, we encourage you to apply.

Venquis is acting as an Employment Agency in relation to this vacancy.