Homeownership Officer

Responsibilities

• Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.


• Issue Section 20 Notices and keep robust records of each contract.


• Deal with leaseholder enquiries via email, telephone, and face to face.


• Issue bills using Word templates and Excel mail merge.


• Build good working relationships with the local Tenant and Residents' Associations and attend out of hours meetings when required.


• Respond to correspondence and complaints and provide drafts for member's enquiries.


• Identify and record details of vulnerable residents, signpost residents for support as required.


• Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.


• Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases.
  
  Carry out home / estate visits / inspections in a lone working capacity as required.


• Take legal action as necessary.
  
  Ensure all legal paperwork is completed to a high standard.
  
  Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.


• Keep up to date with all relevant legislation and good practice issues relating to the role.


• Engage in generic team duties such as manning the wider team inbox.


• Assist Collection and arrears team section


• Assist RTB and service charge team section


• Maintain excellent customer service in all areas of work.


• Take responsibility for own learning and development.


• Comply with all policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.


• The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post.


• To meet key performance indicator targets.


• Some supervisory responsibilities for temporary assigned or shared employees.
  
  Including on job training or allocation and checking work for quality and quantity.

• This job description is not exclusive or exhaustive.
  
  It is intended as an outline indication of the areas of activity and can be amended in the light of the changing needs of the organisation.

Experience

• Must have Basic DBS.


• Experience of writing complex reports or witness statements.


• Experience of working to deadlines and achieving targets through own work and work driven through teams.


• Experience of successfully managing challenging customers / service users.


• Good level of general education including grade A-C GCSE or equivalent in Maths and English.


• Thorough knowledge of Leasehold Legislation.


• An understanding of the current challenges faced by a social housing provider, within the context of the role applied for.


• Ability to analyse and present management information to support effective decision-making.


• Flexible to meet the needs of cyclical workloads within the wider team.


• Manage conflicting and demanding priorities, from both within the team and externally whilst focusing on delivering outcomes to the benefit of the services.


• Excellent written and verbal skills with high organizational skills.


• Proficient use of Microsoft office suite with Intermediate or advanced Excel skills.

If interested, please submit CV and call Varsha on 02036913890 between 9am to 5ppm (Mon to Fri)