Mortgage Support Specialist

Client-Focused, No Cold Sales

Up to £35,000 + Quarterly Bonus + Hybrid

Are you a detail-driven mortgage industry professional who loves the technical elements of mortgage advisory, guiding clients through the process and providing outstanding service—but would rather leave the sales chasing to someone else?

If your strengths lie in customer service, coaching, and case progression rather than lead generation or cold sales, this could be the perfect role for you.

A growing mortgage and protection network, known for championing adviser development and supporting brokers at all stages of their journey, is seeking an experienced Mortgage Support Specialist to join their dedicated Member Support team.

Based from modern offices in Hornchurch with flexible hybrid working available, this is an opportunity to make a real impact in a rewarding, service-driven role.

Working closely with newly qualified brokers and advisers in the network, you'll act as a key point of contact—offering expert guidance, helping them place their first cases, and ensuring they have the tools and support needed to thrive.

Responsibilities include:

• 
  

  Delivering 1:1 support and coaching for new brokers on mortgage placement, systems, and compliance

  
  


• 
  

  Responding to queries across channels like Google Chat, LinkedIn, phone, and email

  
  


• 
  

  Supporting training academies and delivering content in specialist mortgage areas

  
  


• 
  

  Creating technical content and keeping product knowledge up to date via the LMS

  
  


• 
  

  Acting as a calming, knowledgeable voice in a fast-paced environment—problem-solving, advising, and championing best
  practice

  
  

What You'll Need:

• 
  

  Strong technical understanding of mortgage products and lender criteria

  
  


• 
  

  Hands-on experience in a mortgage advisory, case progression, or broker support role

  
  


• 
  

  CeMAP (or equivalent) qualified

  
  


• 
  

  Excellent communication and interpersonal skills—particularly when explaining complex topics

  
  


• 
  

  A natural coaching style and a passion for helping others succeed

  
  


• 
  

  Confidence working independently in a hybrid or office-based setting

  
  

What's On Offer:

• 
  

  Salary up to £35,000 + performance-related quarterly bonus

  
  


• 
  

  Flexible working—hybrid options or full-time office presence in Hornchurch

  
  


• 
  

  Supportive, people-first culture with a collaborative, close-knit team

  
  


• 
  

  Real opportunities to grow into a training, mentoring, or technical leadership role

  
  


• 
  

  The chance to focus on what you love: helping others, solving problems, and delivering great outcomes—without the sales pressure

  
  

This is a brilliant opportunity for a mortgage professional who takes pride in doing things right, enjoys guiding others, and wants to make a real difference in the careers of future advisers.