FRONT OFFICE MANAGER - PAPA NEW GUINEA 

The Front Office Manager will be responsible for manage the operations of the Front Office Department by ensuring product quality standards are met and the best services are provided to all hotel guests according to the hotel’s business objectives.

The Front Office Manager will assist in driving the hotel brand.

We are looking for a passionate individual with high energy and a great personality to join their high performing team.

Responsibilities included but not limited to:

• Monitor the front office team to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure repeat guests and other VIPs receive special attention and recognition
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conduct routine inspections of hotel areas in your control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Provide relevant statistics and reports in a timely manner
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of your team.
• Conduct comprehensive monthly departmental meetings to include a review of procedures, ideas for continuous improvement and events which warrants special handling and detailed information
• Communicate to the Group General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Tsunami Warnings, etc
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Works with Human Resources on manpower planning and management
• Works with Director of Finance in the preparation and management of the Department’s budget.
• Involve team in setting challenging realistic goals and track results

Ideal candidate:

• Experience in a difficult country/environment
• Focused on training and positive mindset who won’t get frustrated
• Hands on – great with guests
• 4 years' experience in a similar position or relevant
• Bachelors degree in Hotel management 

Salary Package: USD30000 + benefits