Executive Assistant and Front of House

Executive Assistant & Front of House

Job description
I Holland Limited is the most well-known producer of tablet punches and dies in the world.

We have been in business for 75 years and are a true British industrial success.

Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose
Be the first point of contact for visitors to I Holland, support the customer service administration team and provide a supportive function to the Executive Leadership Team.

Principal duties & responsibilities

Front of House

, Greeting and checking-in site visitors at reception in a professional and welcoming manner, whilst taking pride in a polished, personal presentation of appearance and follow implemented processes for booking in and maintenance of visitor logs.

Coordinate refreshments as and when necessary.
, Answer inbound telephone calls and redirect as appropriate.
, Manage the reception area ensuring it is tidy, presentable and stocked with necessary materials.
, Ensure meeting rooms are kept tidy and presentable, ready for next use and materials/refreshments are sufficiently stocked.
, Manage booking out / in of company pool car to implemented process.
, Management and use tannoy system to clearly and articulately send daily announcements and messages as and when required.
, Manage incoming post and distribute accordingly.
, Manage outgoing post, ensuring it is prepared and ready for daily collection.

Customer Service Support

, Support CSA team leaders with administrative tasks as and when required and where sufficient training has been provided.
, Booking in of samples if addressed CSA is not in the building.
, Daily scanning of documents raised by dispatch and process accordingly.
, Monitor and report on lead generation activities, analysing key data points to refine strategies for continuous improvement
, Work closely with sales team to ensure smooth lead handovers and accurate tracking of the sales funnel.
, Maintenance and upkeep of account data in Navision and CRM systems when required.
, Assistance as required to Accounts Department, Despatch Administration and Human Resources.

Executive Assistant

, Support with coordination of internal and external meetings, including logistics planning, scheduling, hotel booking, dinner reservations, etc.
, Support in arranging business travel; liaising with travel agency, companions and others - preparing detailing schedules in a timely manner.
, Handle sensitive and confidential information with discretion and professionalism.
, Prepare, edit and format presentation and documentation as and when required to high standards following company branding.
, Manage and prioritise incoming communications and requests and ensure timely response and follow-up.
, Support with uploads to the Limble maintenance system

Key performance indicators in line with core values

, Customer focus: High responsiveness to requests.

Sense of ownership.
, Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
, Pride in what we do: Work consistently exceeds expectations.

Interacts with other departments to improve the quality of deliverables.

Adheres to schedules to deliver a high-quality product.
, Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance.

Generates and implements multiple beneficial new ideas.
, Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way.

Extremely trustworthy and dependable.
, Positive attitude: Enthusiastic and can-do stance.

Demonstrates a positive impact on the business despite challenging conditions.

Helps others to remain positive.
, Compliance with all policies, procedures, and safety rules & regulations.

Preferred qualifications

The following skills and experiences are recommended for this job; however, they are not essential:

, Strong written and verbal communication skills.
, Excellent organisational and time management skills.

Ability to prioritise work to meet deadlines.
, The ability to multitask, ensuring all details are captured and addressed
, IT literate primarily with Microsoft Outlook, Word and online booking, etc.

Excel & Microsoft Dynamics are a bonus.
, Flexible with regard to work times.
, Confident in talking to and engaging people face to face and virtually / via telephone.
, Personable, with experience in a similar role & maintaining a welcoming environment.

Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks.

The Company may terminate employment without notice if any documentation is unsatisfactory.

Job Types: Full-time, Permanent

Pay: £12.72-£13.21 per hour

Expected hours: 39 per week
8.30 am-5 pm Monday - Thursday
8.30 am-4 pm Friday

Benefits:

, PRP - Profit-related pay
, Company Pension
, Cycle to work scheme
, Employee discount
, Free flu jabs
, Free parking
, On-site parking
, Store discount

Schedule:

, 8-hour shift
, Day shift
, Monday to Friday
, No weekends

Work Location: In person - Long Eaton, Nottingham

Click 'Apply' to forward your CV.