An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction.

This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.

You will be responsible for



* Act as primary contact for customers, managing bookings and providing workshop updates.


* Maximise workshop efficiency by scheduling jobs and upselling additional services.


* Process repair authorisations, warranty claims and accurate invoicing.


* Maintain vehicle service records and ensure parts are ordered promptly.


* Conduct pre- and post-service customer communications to ensure satisfaction.


* Keep reception area presentable and comply with all health & safety standards.


* Stay updated on manufacturer requirements and maintain professional standards.


What we are looking for:



* Previously worked as a Service Advisor or in a similar role.


* Ideally have experience working with HGV or light commercial vehicles.


* Basic technical knowledge of commercial vehicles.


* Strong customer service and communication skills.


* Ability to multitask in a fast-paced environment.


Shifts:



* Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm


* 1 in 3 Saturday mornings: 7:00am - midday


What's on offer:



* Competitive salary


* 30 days holiday including bank holidays


* Employer Statutory Pension Scheme


* Free Class IV MOT per year


* Mental Health First Aiders


* Referral bonus if you introduce your technician friends (£1500!)


* Paternity pay - Full 2 weeks pay


* Personal Accident Scheme


* Corporate uniform provided


* Cycle to work scheme


Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.