JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:


The General Contracting (GC) Manager oversees and manages all aspects of the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region.

This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives.

Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region, also responsible for Sales & Service Support, Field Resource & Customer Management communication as necessary.

The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees.

With the RBM, the GC Manager is responsible for the overall profitability and performance of all GC projects in the region(s).

Abide by all Company policies.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
  
  
• Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved.
  
  
• Assess daily operational situations for crisis management, safety, and escalation protocol.
• Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc.
• Travel to job sites as needed to support account resources (including rooftop projects).
  
  
• Travel to customer or sales meetings to support business or account activities.
  
  
• Accountable for regional cost/budget variance & profitability as it relates to General Contracting.
• Accountable for regional Quality Assurance.
• Understanding of the subcontractor agreement and corrective notification measures to the subcontractor according to the executed agreement.
• Ensure Construction Managers are setting project timelines and goals.
• Identify resource or employee concerns and promptly resolve and engage appropriate HR or WTI management.
  
  
• Ensure documentation of employee issues is prompt and submitted to HR.
  
  
• Act as an agent of change and improvement , and adapt quickly to changing business priorities.
• Manage key metrics and report on a regular basis or as required.
• Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing), and Resource Management.
• Participate in the Preventive and Corrective Action process with responsibility and authority to:
  • Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality.
  • Identify and record any service, process, or quality system problems.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected.
• GC Manager will have Cost Model approval authority for projects whose Gross Margin for Service exceeds the stated requirements.
  
  Further approvals may be needed.
• Ensure the region's profitability by effectively managing the team and processes with the available tools.
• Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance.
  
  
• Approve Proposals for submission (i.e., pricing, specification, scope).
• Direct Project Manager, technicians, and superintendents.
• Assist when needed with change order negotiation and approval.
• Regular communication with the Regional Business Manager regarding:
  • Safety compliance
  • Project approvals, planning, and results.
  • Personnel and process management
  • Any issues related to the above that will require collaboration or elevation of authority.
• Holding Construction Managers Accountable for the following Metrics:
  • Concept, Planning & Design (Proposals & Specs):
    • # Proposals/Specs being managed
    • # Proposals/Specs reviewed vs.
      
      in queue
    • #/$ Wins vs.
      
      Losses
    • Profit Margin of Wins vs.
      
      Losses
  • Construction (Execution):
    • # of projects w/in (time &/or $) budget +/- X%
  • Contractor Management:
    • # Qualified Contractors
    • $ Billed & Outstanding (& DSOs)
  • Customer:
    • Review the overall project quality score
      • Forecasting POC for work in progress for projected revenue purposes
  • Review POC from CM's weekly to ensure it is submitted on time and is being filled out correctly.
  • QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates
• Competencies:
  • Technical knowledge of all products and services that WTI offers
  • Deep understanding of line items and helping on complex bids to develop line items for projects.
  • Deep understanding of all Construction Management tasks
  • Deep knowledge of Tremco / WTI policies and procedures.
  • Understanding of financial reports
  • Understanding of superintendent roles & responsibilities
  • Understanding of the various Cooperative Purchasing options available in the region.
  • Understanding of State and Local construction code compliance.
  • Understanding of Tremco, WTI, and OSHA safety requirements.
• Communications:
  • Superior written, verbal, and digital communication skills
  • Must have excellent interpersonal skills and a customer service approach when dealing with sales reps.
  • Able to create performance reporting.
  • 24-hour response to all inquiries.
• Computer Literacy:
  • e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD

• 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
• Prior experience leading a staff in remote multi-state locations.
• Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high performance standard.
• Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
• Proven experience with setting strategy and establishing plans for business growth.
• Prior experience working between multiple departments that support regional compliance and profitability.
• Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to, pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc.

• Can service customers in a compliant and financially solvent manner.
• Understanding of contract management and processes
• Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.)
• Excellent written and verbal communication skills, including the ability to make professional presentations to others
• Must have excellent organizational skills to multitask in a fast-paced environment
• Must be able to create strategic plans and measure and analyze results
• Strong problem resolution skills with the ability to effectively communicate with all personality types
• Strong computer skills include Outlook, Word, Excel, PowerPoint, and Adobe.
  
  
• Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)