Service Desk Engineer

Service Desk Engineer - London

3 month contract

£350 - £375 p/d (inside IR35)

IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract.

You'll be based from a central London location - 4 days per week onsite, 1 day working from home.

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

You'll require experience supporting the following:

- Windows OS Support (Windows 10)

- Active Directory and Office 365 Admin

- Microsoft Teams

- Supporting AV products

- Ideally an understanding of web gateway filtering.

- An understanding of networking concepts including support of VPN's

- Experience working on a Service Desk / management and prioritization of ticket queues.