Head of Managed Services

🧠 Head of Managed Services – ITSM / ServiceNow
📍 UK-Based (Fully Remote with occasional client visit) | 💼 Permanent
💰 Up to £70k | Excellent Package

I'm hiring for a Head of Managed Services on behalf of growing boutique consultancy delivering cutting-edge ITSM solutions.

This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms.
You’ll lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.

Ideal experience includes:

- 4+ years managing high-performing service delivery or MSP functions
- Deep understanding of a ServiceNow modules ITSM, ITOM, or CSM
- Strong commercial and strategic thinking, you know how to build profitable, scalable services
- Proven ability to manage distributed teams and suppliers
- ITIL Foundation (certs in ServiceNow highly desirable)

You’ll be joining a dynamic environment with real influence over platform strategy and service innovation.
📩 Interested? Apply with your CV today.