ServiceNow Process Consultant - Dubai

We are currently seeking a talented and experienced ServiceNow Process Consultant to join a leading organisation in Dubai.

This is a key role for someone who thrives on shaping and optimising business processes through the ServiceNow platform and is ready to drive digital transformation in a fast-paced environment.

About the Role As a ServiceNow Process Consultant, you will be responsible for analysing, designing, and implementing business processes on the ServiceNow platform, working closely with clients to understand their needs and deliver scalable, value-driven solutions.

This is a client-facing role requiring strong business acumen, deep knowledge of ServiceNow capabilities, and a solid understanding of IT and business processes.

Key Responsibilities

- Engage with stakeholders to gather and analyse business requirements
- Design and optimise end-to-end processes using ServiceNow best practices
- Configure and customise ServiceNow modules to align with business goals
- Work across ServiceNow applications including ITSM, HRSD, CSM, and more
- Facilitate workshops, training, and documentation for key users and stakeholders
- Support testing, UAT, and change management activities

Requirements

- Proven experience as a ServiceNow Process Consultant or Business Analyst
- Strong understanding of ServiceNow platform capabilities and modules
- Experience in process design and optimisation, ideally across ITIL-based environments
- Excellent communication and client-facing skills
- ServiceNow certifications (e.g., Certified Implementation Specialist) are highly desirable
- Previous experience working in the Middle East is a plus

Why Apply?

- Join a high-performing team delivering cutting-edge ServiceNow solutions
- Work with enterprise clients across diverse sectors in the UAE
- Attractive tax-free salary and benefits package
- Career progression and continuous learning opportunities
- Work in one of the most dynamic and tech-forward regions in the world

If you're a skilled ServiceNow Process Consultant looking to take your career to the next level in Dubai, we'd love to hear from you.
Apply now or contact us directly for a confidential conversation.