Head of UK Service Manager
 
Location: Hybrid – travelling around the UK (must be able to commute to the office occasionally in Poole, Dorset)
Salary: £64,000 per annum + bonus with OTE
Hours: 40 hours per week, Monday – Friday
Benefits: company car, bonus and much more
 
We’re looking for an experienced dynamic and proactive Service Manage.

This is a client-facing role, ideal for a natural people person who thrives on building strong relationships and delivering exceptional service.

You will be the first point of contact onsite for any client issues, so a calm, solutions-focused approach is essential.
 
The successful candidate will be responsible for managing a large team of field engineers, ensuring efficient coordination, high performance, and quick response to service demands.

If you're someone who enjoys taking ownership, leading from the front, and making a real impact every day, we want to hear from you!
 
Duties:

- Conduct regular performance reviews, hold teams accountable, and address underperformance swiftly
- Foster a high-performance, collaborative culture with strong development plans, technical training, and field audits
- Manage daily operations including engineers, scheduling team, call-outs, job completion, and escalations
- Lead, coach, and develop a scalable service team focused on key KPIs: first-time fix, SLA compliance, customer satisfaction, and revenue
- Monitor KPIs and intervene proactively to avoid service breaches and maximise engineer productivity
- Oversee van stock, tooling, and inventory to minimise downtime and maximise first-time fix success
- Implement quality assurance checks such as job audits and service reporting reviews
- Continuously improve scheduling processes to boost utilisation and reduce non-chargeable hours
- Support contract growth and retention through excellent service delivery and customer engagement
- Collaborate with Sales and Customer Service to identify new opportunities and ensure smooth onboarding
- Use service data to recommend upgrades or replacements and build customer value
- Lead resolution of service-related escalations, ensuring timely communication and closure
- Contribute to future service expansion by identifying and closing technical and operational gaps
- Prepare the team for organic growth while maintaining efficiency and service standards
- Ensure compliance with health and safety protocols and internal service procedures
- Manage departmental budget targets, including labour costs, asset use, and profitability

 
Skills:

- Must be able to build rapports
- 5+ years of experience as a Service Manager is essential
- Strong leadership and coaching skills
- Strong organisational, analytical and problem-solving abilities
- Must hold a full UK driving license and able to travel around the UK

 
For more information, or to find out more about this company and the benefits they offer, please send contact Shannon on 07441919648 or send an updated CV to shannon@holtrecruitmentgroup.com