Head Of Housing Management

Please note; this role is primarily working from home however the successful candidate will be expected to travel.

In this position, you will be expected to;
- Maximise rental income, collate and share housing management data and present to services teams in a clear and meaningful way
- Have oversight of rent setting, rent accounts, arrears and all types of voids across services
- Develop and deliver comprehensive and achievable actions plans with Managers and Area Directors of services that have individual cases or high levels of arrears and provide targeted support to promote achievement which minimizes loss
- Support services to maximise income from all sources and implement income collection systems which are flexible to the income source
- Develop targeted, innovative void management strategies for services with specifically high levels of maintenance related voids
- Liaise with landlords and property owners in relation to voids created and/or extended by their processes or inaction
- Provide timely reports to Service Managers, SMT, ET and Trustees on arrears and void performance in line with regulatory requirements
- Work with the Senior Facilities Manager to ensure the effective procurement and delivery of our reactive, planned and cyclical maintenance service which provide timely, value for money to a high standard for our clients
- Have oversight of the organisational performance for repairs and maintenance services
- Work with the Senior Facilities Manager to ensure services are meeting Health & Safety compliance and reporting
- Ensure all legal documents (i.e tenancy / license agreements, occupancy , lease agreements) relating to housing management are centrally held and in place for all properties/clients and are kept up to date
- Review Management Agreements from landlords to ensure that Area Directors are able to negotiate the best terms, liaising with external professionals where necessary
- Support the Business Development Team on housing management information required for both tender opportunities and any subsequent mobilisations.

This may include drafting budgets and rent setting, with the support of the Finance Team.
- Provide support to staff in the management of occupancy agreement breach cases including arrears, abandonment, ASB etc.

Ensure effective monitoring of actions taken to resolve all cases

To apply for this role, you must have;
- Experience of delivering effective housing management in supported accommodation and understanding of what safe housing management looks like
- Experience of analysing complex performance information and implementing relevant action plans
- Experience of operating at a senior management level within an organisation
- Working knowledge of housing legislation and how they affect our clients
- Experience of managing voids
- Significant experience of implementing & communicating clear standards and expectations and help individuals and teams to develop to their full potential
- Ability to develop, manage and measure a performance culture, including change management
- Ability to communicate with a range of different stakeholders, including Service Managers, finance colleagues as well as external partners such as housing revenue and benefits departments, landlords and management agents
- Experience using Salesforce database along with project management skills and high level of accuracy in your work

Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.