Service Desk Team Leader - Aftermarket

Service Desk Team Leader - Aftermarket


We're looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment.

As a Service Desk Team Leader, you'll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.


This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.


As a Service Desk Team Leader, you'll implement best practices, improve response times, and champion service excellence from the front line.

You'll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.


If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.


Location - Witham, Chelmsford, Braintree, Colchester


Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends


Key Responsibilities:



  • Lead and support service and sales desk teams, promoting a high-performance, customer-first culture

  • Oversee workload allocation and coordinate field engineers to minimise delays and improve response times

  • Monitor SLAs, KPIs, and WIP to ensure operational targets are met

  • Manage job cards, warranty claims, and customer disputes in line with company policies

  • Communicate effectively with workshop, field teams, and branch management

  • Deliver training, appraisals, and development plans for desk operatives

  • Analyse performance metrics and identify improvements across service and sales desks

  • Maintain full compliance with health, safety, and company standards


About You:



  • Proven experience in a service desk, sales support, or technical operations environment

  • Strong leadership and team supervision skills

  • Excellent communication, organisation, and problem-solving abilities

  • Confident using ERP systems and Microsoft Office

  • Customer-focused, with a proactive and solution-driven mindset


Apply Now:


To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832


JOB REF: 4267RC Service Desk Team Leader


  • Start: 03/08/2025
  • Rate: £30000 - £35000 per annum + +pension +employee assistance program
  • Location: Witham, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Glen Callum Associates Ltd
  • Contact: Robert Cox
  • Tel: 07398204832
  • Email: to view click here
  • Posted: 2025-07-03 09:53:22 -

  • View all Jobs from Glen Callum Associates Ltd


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