ECOMMERCE SALES ASSISTANT

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.

This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)


• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.


• Follow up on abandoned carts via email, phone and live chat.


• Provide thoughtful, helpful guidance to convert interest into purchases.


• Maintain deep knowledge of our product range to help customers make informed choices.


• Ensure a warm, friendly and brand-appropriate tone of voice at all times.


• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

• 2+ years in a customer service, customer care, or retail sales role.


• Ecommerce experience preferred (especially using Shopify and/or Gorgias)


• Comfortable with soft-selling and nurturing customer relationships (no targets)


• A team player with a proactive, can-do attitude.


• Excellent written and verbal communication.


• Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.