Learning and Development Manager - Luxury 5

* Hotel in London

Location:          London

Salary:              Negotiable

An iconic 5-star hotel in the heart of Central London is seeking a dynamic and experienced Learning & Development Manager to lead its people development strategy.

Renowned for its excellence in luxury hospitality, the hotel is committed to creating exceptional guest experiences through service that meets the highest global standards.

Reporting into the Director of HR, the Learning & Development Manager will be responsible for designing, delivering, and evaluating training across all departments.

A key focus of the role will be ensuring service standards are consistently aligned with LQA (Leading Quality Assurance) and Forbes Travel Guide expectations.

This is a pivotal position for someone who thrives on coaching, inspiring, and embedding a service culture rooted in excellence and refinement.

Responsibilities:

• Deliver and maintain training programmes aligned with LQA and Forbes standards
• Create and facilitate engaging onboarding, brand culture, and service excellence sessions
• Work closely with department heads to assess training needs and implement tailored learning solutions
• Lead compliance and statutory training in accordance with brand and legal requirements
• Introduce innovative training tools, including e-learning and blended learning methods
• Champion internal career development and support succession planning
• Foster a culture of continuous improvement and high-performance

Requirements:

• Proven experience in Learning & Development within a 5-star luxury hotel or high-end service environment
• Demonstrated success in training teams to LQA and/or Forbes Travel Guide standards
• Excellent facilitation, coaching, and presentation skills
• A hands-on, collaborative approach with strong stakeholder engagement
• High attention to detail and a passion for delivering world-class hospitality