Telephone Receptionist

Telephone Receptionist
Location: Hybrid - 1 day a week in the Wilmslow Office

We're Citation - one of the UK's leading names in HR, Employment Law, Health & Safety, and all things compliance.

But we're not your typical service provider.

What sets us apart? Our people.

They bring not just expertise, but personality, passion, and a genuine love for what they do.

The Role
We're on the lookout for a vibrant and confident individual to join our brilliant Client Support team.

In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.

It's a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts.

That means we need someone who's not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.

, Speaking to a wide range of people - from junior team members to senior decision-makers - all over the phone.
, Handling back-to-back calls with confidence, clarity and a genuine passion for helping people.
, Asking the right questions to gather key information quickly and accurately.
, Logging client details with care and precision, making sure nothing gets missed.
, Transferring callers to the correct department swiftly and smoothly - making their experience seamless from the very first “hello”.

We're open to all backgrounds.

What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity.

Here's a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.

Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We're all about supporting our Citation family, and that includes expectant parents.

Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority.

That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Hit Apply now to forward your CV.