Customer Service Administrator
Location: Poole
Salary: up to £30,000 per annum DOE
Hours: Monday – Friday 8:30am – 5:30pm (early finish Friday)
FREE onsite parking
 
Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis.

You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.
 
Duties:

- Handle inbound phone calls, providing courteous and effective assistance to customer enquiries
- Responsible for organising the inboxes, and distributing the workload within the team
- Customer relationship building via phone and email
- Build technical product knowledge through internal training to confidently support customers with product selection and usage advice
- Sourcing and negotiating quotations
- Process customer orders promptly using the company’s CRM system
- Ensuring all communications is correctly logged and kept up to date in the CRM system
- Assist the Sales team with general administrative duties when needed
- Continually reach out to customers to gain insights and feedback about the service

 
Skills:

- Excellent communication and administrative skills
- Ability to build relationships through various platforms
- Have a can do and positive attitude
- Previous sales administrative experience would be desirable but not essential
- Be a pro-active team player, with the ability to prioritise workload efficiently

 
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!