ICT Service Delivery Manager - Finance/Banking

A fantastic ICT Service Delivery Manager position is now available at a global IT infrastructure provider, This is a forward-thinking company that provides cutting-edge technology that helps ensure the smooth and efficient running of critical infrastructure globally.

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Job Title: ICT Service Delivery Manager

Industry: IT infrastructure - Banking / Finance (Canary Wharf)

Location: On site, full time - London (Canary Wharf)

Package: £80,000 - £90,000 plus Annual Bonus, package incl, Healthcare, Life Insurance, Pension, Car/Car Allowance, Tablet, Phone & home office.

Role

The key responsibilities for this exciting ICT Service Delivery Manager will be to take full responsibility for leading and developing operational strategy for the onsite embedded service desk support team, customer engagement, change management, process improvement, efficiencies, financial planning and budgets, tracking progress, sustainability & standardisation.

This role will require being autonomous with the ability to set clear objectives to maintain efficiency and contract renewals, coordinating resources where needed.

Working on initiative, coaching and mentoring high-performing teams and creating reports.

Candidate

An excellent opportunity for a focused and Service Delivery or Operations professional, the ideal candidate will have a minimum of three years experience in a similar role, with experience in some form of Service Desk Support of ICT technology / IT solutions being a distinct advantage

To be successful, the ideal candidate will be well organised, having drive, focus and attention to detail.

Must have demonstrable experience delivering high-impact implementation to operational strategy.

A background in some form of ICT or electronics engineering discipline and ideally experience with the demanding environment of the finance/banking sector.

We are seeking the type of person is confident to interact with key stakeholders at all levels of business and interface with a multitude of internal and external stakeholders.

Polished oral, written communication & presentation skills are essential.

This is an extremely exciting role and a great opportunity to be part of a stable organisation experiencing rapid growth phase.

The Package

This role as ICT Service Delivery Manager is offering a basic salary of £80,000 - £90,000 with annual bonus of £15,000.

Also included in this package will be Healthcare, Pension, Life Insurance, Tablet, Phone & Home office.

This company offers great opportunities for training, career progression & development.

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