Head of Account Management

Job Description:

We are working on an exciting opportunity for a Head of Account Management to join the team at a leading global business.

Based in their Edinburgh team, you will be a senior level individual to lead, shape and drive the service proposition to strategic clients, managing a high performing team and oversee the client experience from implementation through to future growth.

• Create and lead a team that is capable and focussed on delivering, consistently an industry-recognised, best in class account management proposition to ensure high levels of client satisfaction.


• Manage relationships with Executive-level client contacts and other stakeholders and work closely across internal teams including marketing, sales and to ensure market messaging is understood, and that client feedback and strategic priorities are embedded in the coverage model.


• Be accountable for the overall client experience, retention, and satisfaction for assigned client base and ensuring engagement with assigned client base at C-suite and board level on needs and capabilities specific to client strategy, new regulation, product development and other solutions to establish an early adopter advantage.


• Support the client executive team with the creation and delivery of the strategic level client plan and ensures adherence to client governance and oversight model for assigned client base, including client due diligence, service reviews, change, etc.


• Oversee execution of service delivery to clients including service improvement and remediation plans, as applicable, as well as Product delivery and Change management.

• Senior level experience in managing fund administration/investment operations, senior strategic level change or client management.
  
  Experience in business development beneficial


• Client relationship and management expertise with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings, influence strategic priorities and to successfully effect change


• Strong proven people management experience


• Fully proficient in understanding the regulations that drive the industry and in particular those that govern client management, in addition to a sound understanding of controls, risk management (product and market) and mitigation techniques

• A highly competitive salary


• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16171

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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