JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:



This position performs various diagnostic onsite inspections for customers, as well as other inspection services.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
  
  


• Work with Lead Diagnostics Technician


• Collaborate with other Field Supervisors as necessary.


• Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied.


• Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters.


• Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem.


• Maintain a professional appearance and demeanor at all times when providing services to customers.


• In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes.


• Proper completion of all services and related paperwork.


• Participate in all safety trainings and complete any required documentation.


• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

• Planning and organizational skills.
  
  Able to juggle multiple priorities and demonstrate good task management


• Ability to work independently


• Excellent customer service skills and ability to build relationships


• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx.
  
  75 lbs.
  
  over long distances


• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)


• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)