Service Delivery Manager

IT Service Delivery Manager - Mergers & Acquisitions


£70,000 - £80,000 PA



A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.



Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business.

This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.



Key Responsibilities


, Lead a specialist M&A IT team


, Own end-to-end IT delivery during acquisitions: due diligence to post-integration


, Assess target company IT environments, risks and compatibility


, Create and manage IT integration/separation plans, including TSAs and roadmaps


, Oversee data migration, infrastructure alignment and app rationalisation


, Ensure uninterrupted IT services and maintain high SLA performance


, Manage IT incidents, requests, changes and problems (ITIL framework)


, Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)


, Coordinate with external vendors and manage service contracts


, Ensure regulatory, legal and cybersecurity compliance during transitions


, Capture lessons learned and improve playbooks for future M&A initiatives


, Support change management, onboarding and documentation across projects



Requirements


, Extensive experience in IT service delivery/operations within M&A environments


, Strong grasp of ITIL practices and service management tools (e.g.

ServiceNow)


, Experience with complex IT integrations, carve-outs and cloud migrations


, Excellent stakeholder and vendor management skills


, PRINCE2 or equivalent project management expertise


, Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)


, Ideally ITIL v4 Intermediate+ certified


, Background in infrastructure, enterprise architecture or transformation will be highly favoured



London based (initially 4 days per week onsite, dropping to 3 once passed probation)





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