IT Training Officer

Responsibilities

• To develop and deliver classroom training and one to one on all Adult Social Care (ASC) and Corporate IT system, including developing training programme.
  
  

• To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc.

• Develop and manage a library of training manuals

• To lead in the set up training data and user accounts with appropriate configuration for trainees, including liaison with the server engineers to maintain this data.

• To develop process in line with IT technology to deliver Adult Social Care outcome

• To attend user group and other associated meetings

• To be responsible for producing and present management stats to ASMT monthly

• To lead on all changes and updates on the systems and ensures training is undertaken in set timeline

• Lead and promote good practice across Adults Social Care through upskilling the workforce on the usage of social care case management system

• To ensure that any recent legislative changes to Adults Social Care business processes are included in system updates and functionality

• To liaise with business leads and social care teams to ensure that the content of each classroom training course reflects current thinking.

• Ensure that Social Workers input accurate data that will, in turn produce high quality management reports.

• Support on IMT for system development

• Support process changes with training programs

• To prepare and update Aide Memoirs in line with Social Care business processes within the Adult Social Care IT System

• Using existing knowledge and skills to input into improving new integrated modules of the systems with other associated Government systems.

• To develop a testing programme for new versions of LAS and other integrated systems, including preparation of test scripts.
  
  Promote joint working with IT services and Social Care practitioners.

• Problem identification and resolution

• To advise the Service manager of any system or process improvement opportunities that further enhances good practice

• Excellent interpersonal and communication skills, including liaison between application support, Social Care staff and other professionals involved in the Liquid Logic Process

• To provide a service which is sensitive and appropriate to the needs of users, including staff

Requirement

• Experience designing and developing IT training systems.
  
  


• Experience of managing workload, working independently with minimum supervision and meeting deadlines.
  
  


• Experience of using Liquid Logic, Business Objects, ContrOcc and e-learning.
  
  Tools would be an advantage.


• Experience of, or ability to assist in the implementation of working with business change using transitional skills, to ensure training is delivered and to maximise new ways of working.
  
  


• Experience of, or ability to set up to monitor training delivery and effectiveness.
  
  

If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri)