Cluster General Manager - Growing Serviced Apartment Brand

Location: Wandsworth, London

Salary: Up to £50,000 + 20% Bonus + Benefits

Join an exciting and fast-growing serviced apartment brand as they expand their footprint across London.

With multiple properties already in operation and new launches on the horizon, we’re looking for an experienced and proactive Cluster General Manager to oversee a portfolio of locations, ensuring exceptional guest experiences and smooth day-to-day operations.

As Cluster General Manager, you’ll be responsible for leading operations across multiple serviced apartment sites, driving performance, and ensuring each property delivers the highest standards of quality, service, and presentation.

This is a hands-on role where you’ll balance operational excellence with commercial awareness, supporting the growth and reputation of the brand.

Responsibilities

• Oversee day-to-day operations across a portfolio of serviced apartments.
• Manage and motivate on-site teams, ensuring consistent service delivery.
• Monitor and drive property performance, including occupancy, guest satisfaction, and profitability.
• Ensure all sites are maintained to brand standards, with effective management of maintenance schedules.
• Implement operational improvements and efficiencies across the cluster.
• Manage budgets, cost control, and forecasting for your properties.
• Ensure compliance with health & safety and industry regulations.
• Act as a brand ambassador, building positive relationships with guests, suppliers, and stakeholders.

Requirements

• Proven experience in a multi-site management role within hospitality, serviced apartments, or hotels.
• Strong operational skills with a focus on service excellence and attention to detail.
• Commercially astute, confident in managing budgets and driving profitability.
• Exceptional organisational and leadership skills.
• Able to work independently, prioritise effectively, and thrive in a fast-paced environment.