Switchboard Operator

The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas:
Switchboard & Customer Service

- Handling a high volume of incoming calls professionally and efficiently
- Assessing and directing new client enquiries
- Logging and escalating any customer concerns
- Acting as a first point of contact and representing the firm with professionalism

New Client Administration

- Inputting new client matters onto the case management system
- Preparing client retainer documents and onboarding materials
- Conducting conflict and AML checks
- Supporting the fee-earning team with file opening and administrative tasks

Front of House & Facilities

- Welcoming clients and visitors to the office
- Managing room bookings and assisting with meeting setup
- Monitoring and ordering stationery and supplies
- Maintaining a professional office environment

Post Room & General Admin

- Coordinating incoming/outgoing post
- Handling confidential documents with discretion
- Supporting wider administrative functions such as scanning, copying, and document collation

About You The ideal candidate will have:

- GCSE Maths and English (Grade C/4 or above) or equivalent
- A strong telephone manner and communication skills
- Good organisational skills and attention to detail
- Basic IT skills (Microsoft Office: Word, Excel, Outlook)
- A team-oriented attitude and willingness to learn
- Previous experience in an office or customer service environment is advantageous

What’s On Offer

- A supportive and professional working environment
- Full training and a genuine opportunity to grow within the firm
- Flexible working options
- Company pension scheme
- Medicash health plan
- Birthday day off after 1 year of service
- Regular social events
- Clear pathway for internal progression