Infrastructure Engineer (3rd Line)

Infrastructure Engineer (3rd Line)
£55k + Benefits
Location: Remote with on site visits when required.
Environment:- VMware ESXi, SAN, Cisco, Fortinet, Azure, 365 Services, Public Cloud, 3rd Line Support, Managed Services, ITIL, Hosted Environments
We're seeking an experienced 3rd Line Infrastructure Engineer to deliver high-quality support and implementation for our customers' data centre and network environments.
What you'll do:
, Provide L3 escalation support and resolve complex infrastructure incidents
, Deliver onsite and remote troubleshooting, root cause analysis, and problem management
, Support core technologies including Security, LAN/WLAN, VMware, SAN, and authentication services
, Assist with small changes, service requests, and managed services
, Mentor junior engineers and collaborate with partners, suppliers, and customer teams
What you'll bring:
, 5+ years in enterprise infrastructure support
, Strong knowledge of VMware, Extreme Networks (LAN, WLAN, Fabric), Fortinet/Cisco Firewalls, Microsoft 365/Azure, and public cloud environments
, Excellent problem-solving, documentation, and communication skills
, ITIL and vendor certifications (Extreme, Fortinet) desirable
Apply now for full details

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