Senior Information, Advice and Guidance Advisor/Caseholder

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.

Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.

All services are client and needs-led.

The team: Advice and Guidance Team

We know the first call or conversation can be the most difficult for those living with abuse.

We also know some people just want information about how agencies can help.

BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse.

Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies.

The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.

Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach.

We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse.



Job Role

Job Title: Senior Information, Advice and Guidance Advisor/Caseholder
Position available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, Sandwell
Salary: £29,267 - £33,281.98
Closing date: 22 September 2025
All interviews will be held in person

Is this you?
We are looking for a dedicated individual to join our dynamic front door service.

We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment.

This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation.

The Role:
This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse.

The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days).

This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps.

The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims.

Partner liaison will be essential in responding to victims.

The team will work within set targets for response and victims' outcomes.


This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration.

It is from this first contact that the relationship with BCWA begins.

If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you.

To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.

CVs will not be accepted.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female.

Employment checks

As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally.

To avoid discrimination, we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.

A copy of these will be taken.

Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially.

You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought.

One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from:

, a professional from your centre of study, for instance, a teacher, lecturer or headteacher
, GP or health visitor
, a character reference from a person who knows you
, a civil servant from a government agency
, a bank manager

DBS

All positions are subject to DBS checks at the relevant level.