Warehouse Administrator and Customer Service Agent

Warehouse Administrator and Customer Service Agent

Location: Paddock Wood
Contract Type: Permanent
Salary: £28,080pa
Hours of Work: Monday to Friday 8am - 5pm

- Join a fast-paced and supportive environment focused on delivering excellent service
- Play a key role in enhancing the customer journey for a leading eCommerce fulfilment provider
- Develop your skills in customer service, problem-solving, and warehouse operations
- Benefit from a competitive hourly rate and permanent contract

Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer-focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood.

This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.

Position Overview

As a Warehouse Administrator and Customer Service Agent, you will serve as the first point of contact for customers, handling inquiries via email, phone, and chat.

Your role will be crucial in ensuring customer satisfaction by providing accurate information, resolving concerns efficiently, and collaborating with internal teams to implement corrective actions when necessary.

Responsibilities

- Act as the primary point of contact for customers, addressing inquiries through various channels
- Provide accurate and timely information on orders, shipping, and product availability
- Work closely with internal teams to escalate and resolve customer concerns promptly
- Record and track customer interactions for accurate reporting and analysis
- Conduct stock investigations and warehouse error checks, implementing corrective measures as needed

Candidate Profile

- Proactive, can-do attitude with a strong customer-first mindset
- Proficient in Microsoft Word and Excel
- Excellent attention to detail and accuracy
- Strong communication skills, both written and verbal
- Solid work ethic, reliability, and a focus on quality
- Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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