Job Title: Service Controller
Location: Caerphilly
Salary: Up to £28\'500 per annum
Hours: Monday to Friday, 8.30am – 5.30pm

Are you the type of person who thrives on staying organised, juggling priorities, and being the go-to person for keeping things running smoothly? If so, you might just be the Service Controller we’re looking for!

We’re working with a well-established, company that’s made a real name for itself in the United Kingdom —and they’re on the hunt for a switched-on, people-savvy Service Controller to join their friendly service team.

What you’ll be doing:
You’ll be the heartbeat of the service department—coordinating engineers, keeping customers happy, and making sure no job gets left behind.

Your days will be full of variety, and no two will ever be the same!

- Taking customer calls and logging breakdowns (you’re the calm in the storm)
- Prioritising jobs and scheduling engineers like a pro
- Keeping customers in the loop every step of the way
- Making sure jobs are closed off properly and nothing slips through the cracks
- Being the link between engineers, parts teams, and customers
- Managing job sheets and parts requests like a boss

What we’re looking for:

- Someone who’s organised, methodical, and great with people
- Experience managing a team of remote engineers (ideal, not essential)
- Confident communicator with a calm, can-do attitude
- Background in service admin or engineering support would be great

In short, if you’re a natural problem-solver who loves bringing order to chaos, we’d love to hear from you.

This is a brilliant opportunity to grow with a company that values its team and is going places fast.

You’ll be joining as a Service Controller in a tight-knit, supportive environment where your ideas and energy will really make a difference.

We’re after someone who can take ownership, think ahead, and make things happen.

Perks & Benefits:

- Company pension
- Wellness and wellbeing programme
- Team events and socials
- Employee referral scheme
- A genuinely brilliant team to work with

If you think you’d be a great fit for this Service Controller role, hit apply and let’s have a chat.