IT Support Technician (1st line)
 
Location: Christchurch
Pay rate: £12.21 per hour
Hours: 9am – 5pm, Monday – Friday
Assignment - temp to perm 
 
We’re looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments.

You’ll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.
 
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies.
 
Duties -

- Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
- Configure and set up new hardware (experience with building PCs a plus)
- Assist with hardware management through Microsoft Intune and Entra (training can be provided)
- Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
- Log, track, and resolve support requests using Jira or similar ticketing systems
- Document troubleshooting steps, solutions, and processes clearly and consistently
- Communicate technical solutions to both technical and non-technical users in a clear, approachable way
- Collaborate with the IT team to improve processes and support best practices

 
Skills & Experience

- Basic knowledge of Windows and macOS operating systems
- Hands-on experience with computer hardware (building or configuring PCs)
- Strong problem-solving skills with a methodical, step-by-step approach
- Ability to clearly document and explain troubleshooting steps
- Excellent communication skills with both technical and non-technical audiences
- Familiarity with Microsoft Intune and Entra for device management
- Understanding of basic networking (IP addressing, DHCP, printer setup)
- Experience using Jira or another ticketing system
- Proactive and eager to learn
- Patient and approachable when working with others
- Detail-oriented with good organisational skills
- Enjoys solving problems and seeing tasks through to completion

 
To apply, or for more information please contact Shannon on 07441919648 / shannon@holtrecruitmentgroup.com